The Forum | CEE Shared Services And Outsourcing Awards 
31 January-1stFebruary 2018
Hotel Intercontinental, Warsaw

Summit Agenda

1st annual “HR in SSC Summit”
(aka “Find Them. Develop Them. Keep Them”)

Wednesday, 1st Febuary

  • 12:30 - 13:30
    Networking Luncheon
  • 13:30 – 14:15
    The Recruitment Challenge

    The Role of Employer branding for SSCs, especially in the age of Social Media. Deep diving into the Talent Pool: How to find the best catch? And other tactics for winning the “War for Talent”. Offices and Workplaces as Key strategic advantage.


    • 1) Steven Brand, Randstad SourceRight, Employer Branding EMEA
    • 2) Grafton Salary Survey 2017 – Rafal Glogier-Osinski
    • 3) Rafał Pokrzywa, Vice President, Talent Acquisition Poland, State Street Bank
  • 14:15 – 15:00
    Attrition Management and Retention Strategies.

    Engaging with your staff: what are the key factors for development? Effective Talent Management: creating a stable and engaged workforce. SSC Salary Strategies, non-financial benefits, and the changing face of Benefits. Motivating the Motivator.


    • 1) Mariusz Szalaj, 4Synchronicity (and former Director, Avon SSC)
    • 2) Sarah Peiker, Head of RPO for ManpowerGroup Solutions, EMEA
    • 3) Agata Cielarska-Fijałkowska, Accent Business Training
  • 15:00 - 15:30
    Coffee and Networking
  • 15:30 – 16:30
    Disruptive Recruitment tools, social media channels and word-of-mouth:

    Your new favorite allies? How to leverage on YZ generations new way of considering job opportunities. How to compress hiring time and boost recruitment-process efficiency.


    • 1) SSC Heroes Hungary and Poland: Zsolt Kelliar and Peter Balazsik
    • 2) Polish Campus Marketing, Adam Jablonka
    • 3), Adam Banaszkiewicz, International Business Development Manager

Thursday, 2nd February

  • 8:30
    Coffees and Registration.
  • 9:15 – 10:00
    Making the decision: What goes on behind the scenes?

    Newest Investors in CEE's SSC/BPO sectors, and R&D: How did they decide?


    • 1) Richard Singer, Chief Managing Officer Europe, Dentons
    • 2) Bill Brooks, Cathay Pacific,
    • 3) Magdalena Weiner, Cathay Pacific,
    • 4) Robert Esik,
      (Hungarian Investment Promotion Agency)

  • 10:00 – 10:45
    Stage II: Growing from start-up into a globally strategic SSC/CoE operation.

    Real experiences and case studies. Session with Centre Managers, and operational insights.


    • 1) Angus Kidd, Credit Suisse Poland
    • 2) Bartosz Pozdzik, Credit Suisse Poland
    • 3) Nasdaq, Lina Siumete, Head of Market Operations (Vilnius)
    • 4) Krzysztof Misiak, Partner, Head of Regional Cities, Office Department, Cushman&Wakefield
  • 10:45 - 11:15
  • 11:15 – 12:00
    Getting the Big Board on board. The challenge of getting your global HQ to prioritize your SSC.

    Overcoming cultural differences and physical distances – and putting your SSC at the centre of the global enterprise.


    • 1) BT Hungary – Zoltan Szabo, Site Director
    • 2) BBH – Kevin Welch, SVP and Head of Service Delivery centre, Krakow
    • 3) T-Systems Slovakia, Dr-Ing. Martin Dzbor,
      Head of Strategic Development

    • 4) Scott Newman, Managing Director and SVP, State Street Bank
  • 12:00 – 12:25
    Robotic Process Automation – in practice! - Arjen Sader, EY
  • 12:30 – 13:15
    BreakOut Sessions:
  • Break-Out Room I:
    12:30 - 12:50

    Purchase-to-Pay Automation Solutions and Continuous Improvements within P2P processes - Oscar Reitsma, Transparent Solutions

    12:55 - 13:15

    Global E-Invoicing: The next challenge for SSCs, Justyna Tomaszewska, Edicom

    Break-Out Room II:
    12:30 - 12:50

    Transforming your Work Space Environment – Beata Osiecka, Kinnarps

    12:55 - 13:15

    HR: Disruptive recruitment tools to maximize hiring efficiency – SSC Heroes Poland and Hungary

    Break-Out Room III:
    12:30 - 12:50

    Location Spotlight: Hungary (HIPA)

    • Peter Csucska, Managing Director, Lexmark
    • Lili Dallos, Business Manager, REED Hungary
    • Arjen Sader, Director, EY
    • Lajos Barcsa, Vice Major, Debrecen
    • Ms Tünde Kis, Vice President, HIPA
    12:55 - 13:15

    Offices as a key site selection factor

  • 13:15 - 14:30
    Networking Luncheon
  • 14:30 - 15:45

    Site Visits (3 choices)

    • 1) Demant Technology Centre (Q22, Al. Jana Pawła II 22, 9th Floor)

    • 2) Credit Suisse

    • 3) Stanley Black&Decker

    • We will have 3 optional site visits – all based in Warsaw – for our guests. Limited to first 20 participants per site visit (available only to those registered for both Gala+Forum). Drivers will leave Hotel Intercontinental at 14:15, to arrive at 14:30 at the Site Visit. One hour site visit, management briefing, and operations tour. Drivers leave site at 15:30, to arrive back at Hotel Intercontinental at 15:45. Site visit registration closes 15 January, and is on a first-come, first-served basis.)

CEE Shared Services And Outsourcing Awards 2018

Location: Hotel Intercontinental Warsaw, Poland
Date: 1st February, 2018
Time: 18:30-24:00
Attendees: 320+
Dress Code: Black Tie (formal attire)

Management of Shared Services centres and BPO/ITO centres receive 25% discount off single ticket prices for both Gala and Forum.

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