Networking Breakfast, Coffees and Registration

9:15 – 9:45

Keynote Opening: GBS 2.0 – What global corporations expect from their new GBSs. How technology is driving development of new services and more efficient processes.

Arjen Sader, Head of GBS & SSC Advisory Advisory Lead, Impact Advisory

9:45 – 10:30

Fresh Perspectives from Newest Investors in CEE's Business Services sectors: How we set up our SSO/GBS from scratch: Getting buy-in from senior stakeholders; Regional vs. Global models; Lessons-learned.

Anna Berczynska, Managing Director, Schaeffler Global Services Europe

Grazina Mainele, Bazaarvoice, International Finance Controller

Neha Patni, BPS Continental Europe, Tech Mahindra

Moderator: Bart Rootliep Head Transaction Services Strategic Advisory, ING Wholesale Banking

10:30 - 11:00

Coffees and Networking

11:00 – 11:20

Creating a winning strategy for Advanced Business Services. How to challenge the “status-quo” positioning of SSC as a low-cost, low-value part of the business. 3M's GBS journey to become awarded Top US SSC Investor in Poland at the USA-Europe Shared Services Awards (June 2018).


Rafał Olejniczak, General Manager, 3M Global Service Center

11:20 – 12:00

NextGen Business Services and Processes: How leading companies are elevating the stature of their Business Services, providing advanced insight and new services to their customers (such as Pension and Retirement, Front Office, Digital Services, Robotic Development, advanced F&A, etc.)

Angus Kidd, Managing Director, Credit Suisse (Poland) Global Compliance Effectiveness

Michal Glowinski, GM, HL TECH

Rūta Jasiulionienė, SEB Global Services (Vilnius and Riga)

12:05 - 12:25

Transparent: Factfulness in the industry, Statistics and Data. Oscar Reitsma, Business Director, EMEA Transparent Solutions

12:30- 12:50

Agile way of working within ING GSO

12:05 - 12:25

SOITRON Group: From Staff Augmentation to Process Automation –Stages of Service Delivery.

12:30- 12:50

Workplace Game Changers 2020: How they will change the way we work and live? Which trends are already emerging ?

12:05 - 12:25

CIMA: Future of Finance research - Emerging findings

12:30- 12:50

TCS - Accelerating SSC growth through smart divestitures using TCS factory model How TCS helped a Pharma and Crop Science Industry player to divest some of its existing business units

12:05 - 12:25

Location Briefing: Innovation District Lviv -

12:30- 13:15

Experience how to enable 2 POWERFUL forces to boost Positivity and Productivity in your teams.

13:15 - 14:30

VIP Networking Luncheon

Plenary session:
12:50 - 13:15

Fresh Results from the ASPIRE's CEE Centre Heads Survey. Romek Lubaczewski, PWC and Szymon Malecki, Malecki Executive Search

Romek Lubaczewski, PWC

14:15 - 15:30

Site Visits


Credit Suisse

Distinguishing Top Companies and Executive Leadership in CEE's Business Services Sectors