15 April 2021

CEE Business Services Summit: Join your SSC peers in this highly-interactive format. Attend any of the 15 Roundtables.

8:00 - 9:00

Networking over Coffees and Croissants; Registration

9:00 – 9:30

Welcome. Keynote Opening: 10 good things that emerged from the turmoil: What we'll keep after we return to (new) normal.

Romek Lubaczewski, PWC

Elias van Herwaarden, Colliers International

9:30 – 10:25

Roundtables 1- 3:

Moderators:

Roundtable #1: BSC's driving the future of FP&A - Agile, Predictive and Efficient, Debabrata Ray (CFO Advisory, TCS, Stockholm)

Roundtable #2: Recruitment, OnBoarding, and Team-building Tips in this new virtual era. Peter Mitchell, Head of Global Business Services ABB Krakow

Roundtable #3: Nominations Showcases I: An in-depth look at 5 top Nominations for the Awards.

Roundtable #3: Nominations Showcases I: An in-depth look at 5 top Nominations for the Awards.

Roundtable #3: Nominations Showcases I: An in-depth look at top Nominations: Adrian Bogacz

10:30 – 11:25

Roundtables 4-6:

Moderators:

Roundtable #4: Future Ways of Working, and how we'll get there. Andrew Hallam, Founder, ASPIRE

Roundtable #5: 5 GBS game changers in the near future. Krystian Bestry, CEO, Adaptive SAG.

Roundtable #6: Nominations Showcases II: How TCS transformed its way of working.

Roundtable #6: Nominations Showcases II: Moody's Lithuania (Mariano Andrade Gonzalez)

Roundtable #6: Nominations Showcases II: Roche (Martin Kikstein)

11:30 - 12:25

Roundtables 7-9:

Moderators:

Roundtable #7: 10 million-dollar ideas. Adding massive value to your BSC. Elias van Herwaarden, Colliers International

Roundtable #8: New Business Models for Offices: The role of Flex Space Providers, and other disruptive solutions.. Craig Smith, Europaproperty

Roundtable #9: Nominations Showcases III: MMC Group Services (Marta Steer)

Roundtable #9: Nominations Showcases III: Alcon (Michal Kasprzyk)

Roundtable #9: Nominations Showcases III: PWC Service Delivery Center

12:30-12:40

"Finance Leadership: Skills of the Future and Bridging the Skills Gap" - a short-teaser of afternoon Roundtable.

Ash Noah, CPA, FCMA, CGMA VP & Managing Director CGMA Learning, Education & Development at AICPA & CIMA

12:45-13:45

VIP Luncheon & 1-on-1 Meetings

14:00 – 14:55

Roundtables 10-12:

Moderators:

Roundtable #10: Digital Transformation Tactics for SAP-based SSCs. Tim Woodhouse, Winshuttle (UK)

Roundtable #11: Finance Leadership: Skills of the Future and Bridging the Skills Gap. Ash Noah, AICPA & CIMA

Roundtable #12: Next City Expansion Options - Poznan, Poland

Roundtable #12: Next City Expansion Options - Iasi, Romania

15:00 - 15:55

Roundtables 13-15:

Moderators:

Roundtable #13: Beyond RPA: Scaling and Expanding. 9 examples in 49 minutes. Jose Ordinas Lewis, Head Robotic Automation Center, Swiss Re (New York)

Roundtable #14: Locations Showcases II: How top locations are re-positioning for the new environment. Latvia (LIAA, Tarass Leočko)

Roundtable 15: "Setting up - remotely and fully virtually - a new regional BSC", Csaba Szende, Trivium Packaging

16:00 - 16:25

KeyNote Closing: The Future of Work. As the head of the Digital Workplace unit, I help large organizations reimagine the future of work for their employees.

Ashok Krish, Global Head, Digital Workplace (TCS)

18:00 - 19:00 CEE Business Services Centers Awards Ceremony (Hopin online)

Plenary session:

Distinguishing Top Companies and Executive Leadership in CEE's Business Services Sectors