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    Agenda: 24 March

    “2nd Day: 24 March”

    24 March, 2022 (08:30 – 14:45)

    Join us top Key Note Panelists, Case-Study presentations and “lessons learned” from top BSC Directors from across CEE, and benefit from a day of practical, actionable next-steps.

     

    8:00-9:00

    Coffees and Registration

    9:00 - 9:45

    Keynote Opening Panel: The Virtual Workplace. How does it work? Management and Motivation issues; HR issues; and Virtual-vs.-Physical office issues.

    Panel led by Romek Lubaczewski, Partner, PWC

    Romek Lubaczewski, PWC

    Ruta Jasiulioniene, SEB Global Services (Riga, Vilnius)

    Carlos Garrido Pedraz, Holcim Global Hub Business Services (Bratislava)

    Peter Mitchell, ABB Global Business Services Krakow

    Jeroen Kirschbaum, ExxonMobil Global Business Center (Budapest)

    9:45 - 10:30

    Locations as Opportunities: Is it the Death of Location? Or is it Reborn in a new Incarnation? Global, CEE Regional, and Local Opportunities.

    Panel led by Elias van Herwaarden, Head of Location Strategy, EMEA Occupier Services

    Elias van Herwaarden, Colliers

    Marius Ivanauskas, Head of Group Business Services, Telia

    Ivaylo Slavov, CEO, Digitall

    10:30 - 11:00

    Coffee Break

    11:00 - 11:45 Stage I

    Newcomers Roundtable: Fresh perspectives on CEE's BSC environment from 3 new entrants.

    11:00 - 11:45 Stage II

    Cybersecurity: Strengthening cyber resilience with integrated security platforms

    TCS

    11:45 - 12:30 - Stage I

    Perspecives from HQs about Digitalization's new Urgency: 3 global Directors.

    11:45 - 12:30 - Stage II

    Process Automation: Why has Automation and Robotics been so slow to take take root? And how the Leaders are getting it done.

    UiPath

    12:30 - 13:30 - Stage I

    3 Break-Out Sessions (18 min each)

    Self-service in Shared Services, Tim Woodhouse.

    How New Locations are bringing new opportunites: Bydgoszcz

    Sustainability and SSCs

    12:30 - 13:30 - Stage II

    3 Break-Out Sessions (18 min each)

    Procurement Analysis and Cost-Reduction Services (end-to-end); Order Recovery; and Reconciliation Services. Oscar Reitsma

    Digital, Virtual and Automated: 15 Ideas to further transform your enterprise.

    tba

    13:30 - 14:45

    VIP Luncheon

    13:30 - 16:30

    1-on-1 Online Video Meetings via Brella platform. (15 minutes each; pre-planned and pre-scheduled meetings).

    18:30 - 23:30

    CEE BSC Awards Gala

    MEDIA PARTNERS

    Distinguishing Top Companies and Executive Leadership in CEE's Business Services Sectors