26 Winners (and 101 companies Short-Listed) in 2020 Awards:

317 top execs from 72 Business Services Centers across CEE attended the 8th annual CEE Business Services Awards Gala (held in Warsaw, 30th January 2020), from 23 countries.

A look back at the 2020 Awards

In a tight competition among world-class firms, our 29-member VIP Jury distinguished the following 26 companies:

Business Centre Manager of the Year – BSC – CEE
Winner: Rosita Vasilkeviciute, Head of Global Services Lithuania, Danske Bank

• Atea Global Services, Alise Vilka
• Avis Budget Group BSC, Edoardo Peniche
• BT (British Telecommunications), Zoltan Szabo
• Danske Bank Lithuania, Rosita Vasilkeviciute
• Deutsche Telekom Services Europe Slovakia, Marek Resovsky
• ExxonMobil GBC Hungary, Romke Noordhuis
• Fujitsu Global Delivery Center Poland, Marcin Debowski
• Tata Consultancy Services Ltd. (Hu), Prabal Datta
• Yara (Lithuania), Beda Merkelbach

Business Centre Manager of the Year – BSC – Poland
Winner: Iwona Dudzinska – Managing Director Citigroup

• 3M Global Service Center Poland, Rafal Olejniczak
• Cisco, Ramon Tancinco
• Citi Solutions Center Poland, Iwona Dudzinska
• EPAM Systems Poland, Daria Gara
• Frista Retail Business Center, Szymon Stadnik

Top BSC HR Director of the Year
Winner: Anna Majer, HR Manager, 3M Global Service Center

• 3M Global Service Center Poland, Anna Majer
• Circle K Business Centre (Warsaw and Riga), Katarzyna Peda
• Nasdaq Technology and Business Services (Vilnius), Rita Cepinskiene
• SEB Global Services, Ruta Valatkiene

Business Services Firm of the Year – Poland
Winner: 3M Global Service Center Poland

• 3M Global Service Center Poland
• Cisco
• Citi Solutions Center Poland
• DFDS Polska
• Frista Retail Business Center
• JLL Group Services

Business Services Firm of the Year – Baltics
Winner: SEB Global Services

• allnex
• CIRCLE K Business Centre
• Citco Vilnius
• EVRY Latvia
• MSC Shared Service Center Riga
• SEB Global Services
• Telia
• Yara (Lithuania)

Business Services Firm of the Year – Hungary
Winner: UNICEF

• Avis Budget Group Business Support Center
• Diageo Business Services Budapest
• UNICEF

Business Services Firm of the Year – CEE
Winner: Deutsche Telekom Services Europe Slovakia

• BULPROS Consulting
• Deutsche Telekom Services Europe Slovakia
• Western Union Processing Lithuania

Top Financial Services BSC Firm of the Year
Winner: Nasdaq Technology and Business Services

• Citco Vilnius
• Deutsche Telekom Services Europe Slovakia
• Nasdaq Technology and Business Services
• PwC, Financial Crime Unit Poland
• Western Union Processing Lithuania

New-entrant BSC of the Year
Winner: Schaeffler Global Services Europe

• AmerisourceBergen (World Courier Lithuania) – Vilnius
• KPMG Ukraine – Lwiv
• McKesson Corporation – Vilnius
• Moody’s Corporation – Vilnius
• Nilfisk (Hungary)
• PWC – Lwiv
• Schaeffler Global Services Europe – Wroclaw

Top Robotics Implementation of the Year
Winner: Cognizant Technology Solutions: “Do-Think-Learn”

• Cognizant Technology Solutions: “Do-Think-Learn”
• Connections Consult (RO) – SAM Robot for Medicover
• Danske Bank Group IT Lithuania (DGITL): “NorthStar: Create Credit Application and Leasing Agreement”
• Deutsche Telekom Services Europe Slovakia: “Smart Data Extraction”
• Digital Teammates: Rent-a-Robot
• DSV International Shared Services: “Master Data Management Robot”
• IBA Group: “Insurance Medical Claims Automation” For years, this established lab report writing service PaperWriter has assisted students in crafting high-quality essays and completing various assignments. With a strong reputation for reliability, it offers expert guidance across multiple subjects, helping students meet their academic goals. Its experienced team ensures timely, tailored support for every educational need.
• Kemira Gdansk: “Felicia” payments robot
• PKP Energetyka CUW: “Value Realization through RPA”
• SEB Global Services: “Quattro – digitilization of Audit processes”

Most Vibrant Workplace – CEE
Winner: Tata Consultancy Services (Hungary)

• Avis Budget Group BSC
• Cognizant Technology Solutions
• Danske Bank Lithuania
• Deutsche Telekom Services Europe Slovakia
• Swedbank
• T-Systems Slovakia
• Tata Consultancy Services (Hungary)
• Tieto Latvia
• Wix.com

Most Vibrant Workplace – Poland
Winner:HEINEKEN Global Shared Services

• Brown Brothers Harriman
• Capita
• Cisco
• Citi Solutions Center Poland
• Devire
• HEINEKEN Global Shared Services
• O-I Business Center Service
• OpsTalent (Poland)
• Signify Poland, Łódź
• Whirlpool Company Polska
• Zoetis

Best University-Business Cooperation of the Year – CEE
Winner: Diageo Business Services Budapest

• Cognizant & ISM University of Management and Economics (Cognizant Technology Solutions)
• BESPIRITED case study game (Diageo Business Services Budapest)
• Diehl Aviation strategic collaboration programme with the University of Debrecen (Diehl Aviation)
• Harman Dual Internship Program (Harman International)
• Co-Creating Smart Digital Future (IBA Group)
• IBM Slovakia Undergraduate Programs (IBM)
• IT Expert project (Lviv IT Cluster)
• Moody’s – ISM University – Excellent 100 Partnership Programme
• Cooperation with main Latvian universities: (MSC Shared Service Center Riga)
• Vilnius University, Institute of Data Science and Digital Technology (Western Union Processing Lithuania)

Best University-Business Cooperation of the Year – Poland
Winner: Sector Skills Council for the Business Services Sector (ASPIRE)

• CIMA CEE University Management Accounting Days Project (CIMA/AICPA)
• Sector Skills Council for the Business Services Sector (ASPIRE)
• Cracow University of Economics (Euroclear Bank)
• HSBC Quants Academy (HSBC Service Delivery (Polska))
• Lodz University of Technology – Institute of Mathematics (Infosys Poland)
• WSZiB Dual Studies Program (Aon and Jacobs)

Best Services Provider – pan-European (BPO)
Winner: Cognizant Technology Solutions

• Citco Vilnius
• Cognizant Technology Solutions
• HCL Technologies Limited
• Impact Advisory zrt (in association with Dentons Europe)
• Tata Consultancy Services (Hungary)

Top Digital Services Provider – CEE
Winner: Tata Consultancy Services

• Avenga
• Cognizant Technology Solutions
• Connections Consult (RO)
• HCL Technologies Limited
• Tata Consultancy Services (Hungary)

Top Digital Services Provider – Poland
Winner: Sii Poland

• EPAM Systems
• Sii Poland

Top Employer Branding Initiative – CEE
Winner: Danske Bank Group IT Lithuania (DGITL)

• Booking.com: “Expand Horizons” Global Employer Brand campaign
• BP Business Service Centre (Hu): “10th anniversary – multiple events”
• Cognizant Technology Solutions: “Summer is Coming” Game of Thrones recruitment
• Danske Bank Group IT Lithuania (DGITL): “Future Pros programme”
• ExxonMobil GBC Hungary: “Cinema Image campaign”
• IBM International Services Centre: “IBM Fest”
• Soitron: “Soitron-x” Talks
• Tata Consultancy Services (Hu): “You Make Us Colourful” campaign

Top Employer Branding Initiative – Poland
Winner: State Street Bank International: “Fearless Girl comes from New York to Poland”

• AICPA / CIMA: “CIMA Money Talks”
• Aon: “Aon Empowering Talks”
• DSV International Shared Services: “Gamification via DSSV ISSC App”
• State Street Bank International: “Fearless Girl comes from New York to Poland”

Top CSR Initiative of the Year – CEE
Winner: ExxonMobil GBC Hungary – Community Investment

• Adient Slovakia – Going Green initiative
• BP BSC – Donation of laptops for underprivileged groups
• EPAM Systems – Junior Ignite Camp
• ExxonMobil GBC Hungary – Community Investment
• Groupon – Volunteer-a-thon (VaT)
• IBA Group – Journey Across Technologies
• Infosys Poland – Access Lodz, Dream Catcher
• Moody’s – Proud Support of Baltic Pride
• Soitron – Helping children with cancer continue with education
• Western Union Processing Lithuania – Education for Better

Top CSR Initiative of the Year – Poland
Winner: Orange Polska SSC (Volunteering in SSC)

• Aon – Aon IT Education for Kids
• Euroclear Bank – community projects as part of our 50th anniversary
• Fujitsu Technology Solutions – GRiP (GDSU Responsible Business Program)
• Orange Polska SSC – Volunteering in SSC
• Sii Poland – Sii Power Volunteers
• State Street Bank Polska – High Impact Grant
• Stefanini – One Child One Backpack

Most “Dynamically Developing” City – Poland
Winner: Tricity

• Bydgoszcz
• Katowice
• Kraków
• Łódź
• Lublin
• Poznań
• Tricity
• Wrocław

Most “Dynamically Developing” City – CEE
Winner: Vilnius

• Bratislava
• Vilnius

Emerging City of the Year – CEE
Winner: Lviv, Ukraine

• Debrecen, Hungary
• Kaunas, Lithuania
• Klaipėda, Lithuania
• Košice, Slovakia
• Lviv, Ukraine

Emerging City of the Year – SEE
Winner: Chisinau, Moldova

• Chisinau, Moldova
• Sofia, Bulgaria
• Tbilisi, Georgia

Emerging City of the Year – Poland
Winner: Opole

• Bialystok
• Opole