Winners Announced for
CEE Shared Services And Outsourcing Awards
26 Companies were distinguished Thursday night (5 February) at the 3rd annual CEE Shared Services And Outsourcing Awards . More than 275 executives attended, from 21 countries across the CEE region, western Europe, Scandinavia, United States, and India. Companies that attended included:
Top CSR initiative of the Year
Poland Business Run
We help amputees. In the last three years we collected approximately 1,200,000 PLN, bought 28 prosthesis and changed 20 people’s lives. We are the biggest Charity Run in Poland and Poland Business Run 2015 is going to be even bigger and better, with enormous support from private, responsible businesses, led especially by the SSC/BPO sector. Poland-wide in these cities: Krakow, Poznan, Katowice, Lodz, Warszawa. Poland Business Run is organized by busines (privately-owned firms), the public-sector (local governments) and NGOs (Fundacja Jaska Meli Poza Horyzonty). Support from Luxoft, Radisson Blu Hotel Krakow, UBS, The Krakow ZIS Sports Infrastructure Board; in |Poznan: The City of Poznan, CenturyLink Technology Solutions, Franklin Resources Inc, MAN Accounting Center, Uniwersytet Ekonomiczny w Poznaniu, Volkswagen. In Katowice: The City of Katowice, Capgemini Polska, ING Services Polska. In Warszawa: Accenture, BNP Paribas Securities Services, Goldman Sachs, Hays Poland, Jones Lang LaSalle, Luxoft, Marriott, MSL GROUP, Stadion Narodowy, UBS. In Lodz: Infosys BPO Poland.
Best University-Business cooperation of the year
CIMA and SGH joint study programme in Management Accounting
Warsaw School of Economics in collaboration with CIMA (The Chartered Institute of Management Accountants) offers Interdisciplinary specialty programs in Polish and English at the undergraduate and graduate levels, to prepare students to take up better-paying positions in F&A within internaional SSC organizations. Interdisciplinary specialty programs are implemented in Polish and English at the undergraduate and graduate levels. At the undergraduate level is the SGH &CIMA Certificate in Business Accounting (SGH & CIMA - CBA), while the graduate level is SGH &CIMA Diploma in Management Accounting (CIMA &SGH - DMA) and SGH &CIMA Advanced Diploma in Management Accounting (CIMA & SGH – ADMA).
BPO Contract of the Year
Global Remote Services (Romania) and Airport of Rome
This is an IT-support contract with the Airport of Rome. GRS won with a price 40% lower than the base-price. The contract is also revolutionary, in that an Italian public-sector entity is outsourcing key support services to Romania. This contract was won by GRS after a public auction at which participated 12 bidding companies, located in Italy or abroad. Why is this contract unique? This contract is unique because of the width, depth and overall aggregate complexity of the task to be performed and to some extent because of the Ad hoc Software specifically developed for this customer. GRS handles for the internal users: Any case of malfunctioning or emergency must be classified and immediately signaled so as to ensure the efficient continuity of the whole airport apparatus. All the technical helpdesk required for IT support, for all areas of the airport (offices and public – e.g. passenger information monitors, office equipment) Information offered by GRS for external users:All general inquiries concerning the airport services (luggage services, airplanes routes, delays, weather inquiries and so on). Reception services.
Employer of the Year – BPO
CPL Integrated Services
Operating with 900 employees, in 2014 CPL IS have paid out just over 1M EUR in key benefits. CPLIS believes that employee health is a basic requirement for successful and productive work. CPL expansion into the Eastern European market was already well underway in 2009 when we opened a Recruitment Office in Budapest. In 2011 CPLIS developed a strong partnership with HP Hungary to provide service desk and end user support to HP’s multinational customers. Key benefits include the following Employee Perks: Meal vouchers, Local Transport Pass, Accommodation Card, Recreation Card, Dining Card, Voluntary health fund contribution, Voluntary pension fund contribution, Culture events voucher, Schooling support voucher. Discount scheme: 10-20% off in over 25 different outlets across Hungary ranging between restaurants, coffee shops, banks, shops, and health services. CPLIS believes that employee health is a basic requirement for successful and productive work. Here are some examples of our initiatives: Office massage - available 4 times per month. So far 120 employees have taken part over the last 6 months. Ergonomics audits (occupational health). Additional 200 foot supports were provided to employees. Company doctor visit with free services on-site on a weekly basis. Unlimited sports possibilities with All You Can Move Sport Pass. Employees can attend 200 different sports centers for a discount price.
Employer of the Year – Shared Services
MANN+HUMMEL Service s.r.o. (Czech Republic)
The shared service centre MANN+HUMMEL Service s.r.o. has been providing services for other subsidiaries of the MANN+HUMMEL Group since 2007. The company’s portfolio includes services in the following areas: Research & Development, Project Management, Project Controlling, Accounting, Country Financial Services, Information Technology & SAP support, Material Data Management & Quality, HR Services, Purchasing. Currently we employ more than 250 employees in Nová Ves and Brno (a subsidiary, specializing in R&D, IT and HR services). In September 2013, we opened a new hall with office spaces and a development laboratory including a testing plant. It is the only facility of its kind in the Czech Republic where almost twenty experts have found work with more to follow. MANN+HUMMEL Service, s.r.o. offers its employees a wide range of benefits, both financial and non-financial. The most popular benefits and those most frequently used by the employees include the following: Support to reconcile work and family; flexible forms of work; 6 weeks of holiday (exceeding the scope given by the labour code by 2 weeks), flexible working hours, contracts executed outside employment, part-time employment for parents on maternity leave, possibility to work from home, company English nursery school in Třebíč for children from six months up to 6 years of age, extended operating hours in the kindergarten in Přibyslavice. Current employment: 250+.
Business Centre Manager of the Year – BPO
WNS Global Services
Krzysztof Herdzik - General Manager (founder of WNS Poland)
Polish financial director led the set-up of one of world's largest Indian BPO firms operations in Gydnia. Combines financial background with strong employee-motivation skills. Endorsements:
360 degree summary feedback: "impossible is nothing" - direct report "WNS Poland is my first job. I’ve heard a lot of negative words about working for big corporate organization. WNS Poland is different. It is something that you work for corporate organization in the same time you have a chance to be entrepreneur" - employee "Respects everyone and treats them with dignity, Motivating speaker, Coach" - direct report "Charisma, people like him, has strong business understanding" - peer "Focus both on people motivation as well as on business results, he’s very agile in developing strategies, tactics and political moves to ensure his objectives are being met" - peer "Understands clients and their needs and reacts appropriately. He is a good listener and is totally dedicated to achieve the set objectives. With very little BPM experience, he has brought the new Poland center to a very high standard." - Stakeholder
Business Centre Manager of the Year – Shared Services
BNP Paribas Securities Services
Managed 80% growth in headcount in 2014 with intensive process transfer tasks: 25 processes being successfully migrated. Staff growth: 2014 was a challenging and dynamic year for BP2S Warsaw. 187 staff were recruited, which increased headcount by 80%. The monthly Warsaw Training Centre for new employees, lasting for two weeks, was created to ensure smooth integration of new staff. Migration process: The year 2014 was also intensive from a process transfer perspective with 25 processes being successfully migrated. These were fund services processes (e.g. Fund Dealing Services, Fund Accounting and Transfer Agent). The migration often involved creating a new operating model and training staff in ”the internal client” location.
Recruitment Firm of the Year
Hays Specialist Recruitment
Having a largest dedicated team of Business Services consultants in the CEE (40 in Poland, 80 in the region) specialized in the SSC/BPO recruitment and our own EMEA RPO Centre in Kraków, we know only too well the difficulties such organizations may face in recruiting the best talent. Working intensively with this sector we have proven our ability to deliver on singular vacancy assignments as well as in volume recruitment projects as a Master Vendor or RPO provider. Last year alone we have place over 2500 staff in almost 150 centers including FedEx, Mars, MOL, McCormick, Fresenius Kabi and Fresenius Medical Care in Poland; Citibank, Cushman&Wakefield, British Telecom, GE Global Operations Finance in Hungary,; CCS / Fleetcor, Mallinckrodt in Czech Republic and Honeywell in Romania. Our business grew 20% YoY which a major achievement considering the scale. What is worth highlighting, Hays actively supports the development of the business services sector not only by working directly with clients but also by sharing our market know how with government agencies, consulting firms or sector representative organizations such as ABSL, ASPIRE, ProProgressio or HOA.
Executive Search Firm of the Year
Advisory Group TEST Human Resources
Razor-sharp focus on ExecSearch for the SSC/BPO sector, having grown up with the sector in Krakow, and now with national accounts across Poland. Key Clients: Lufthansa Global Business Services, SABMiller Global Business Services, Herbalife EMEA Finance and Operations Service Centre, RWE Group Business Services, Capita Polska, RR Donnelley DocumentSolutions.
Special Recognition Award
ASPIRE has created a model for other cities, to show how to spread the message that success is founded on presenting opportunity to people at all levels of society and by leveraging the energies of people working within SSC/ITO centres - that these people are the true heroes of the story. ASPIRE is the representative body of the technology and business services sector in Kraków. Founded in 2008, ASPIRE is widely credited as playing a key role in Kraków’s emergence as an IT and business services hub. ASPIRE’s mission is to accelerate the development of an ecosystem which will support the continuing development of the IT and business services sector in Kraków, and includes “harnessing the passion, energy and expertise of our members at all levels of their organizations." This year in the Tholons global rankings of Top Outsourcing Cities, Kraków ranked for the first time as the top location in Europe overtaking Dublin. The city is now ranked 9th globally.
“Emerging” City of the year – Poland
30% growth. Being aware of the huge potential of BPO/SSC industry, Rzeszów City authorities, in August 2014 prepared a Economic Promotion Strategy dedicated to BPO/SSC industry. The main goal of this strategy is to strenghten ”soft incentives” by establishing stronger connections with universities and providing potential investors. Companies that chose Rzeszow in 2014: Randstad - Dutch consulting HR company. Mobica - British IT company plans to hire 130 employees specializing in software engineering for mobile devices.
“Emerging” City of the year – CEE
200% in projects, 450% growth in new jobs. City population: 315,000. New investors include: Intermedix - SSC IT support and Development - 500 new jobs planned. Kaunas has long been a competence center for IT, but has only recently started to use its potential in SSC/BPO. Close partnership with universities builds talent pool of highly qualified multilingual specialists in IT, HR, finance, business administration, mathematics and statistics. Kaunas municipality is proactive in providing aftercare services, i.e. recently a legislation was passed allowing businesses that create 200 new jobs or more to use parking in the city center for half of the price.
Best City of the year – CEE
56% growth from previous year, and Vilnius is attracting higher - added value jobs such as Business Analytics, Anti-Money Laundering, Asset Management Support, IT development. New investors include: Revel Systems; Valuetech; Lindorff; Ahlstrom; Intermedix; GreenCarrier and Swedbank.
Best City of the Year – Poland
From a well-established base, Krakow grew employment 20%+ in the SSC/BPO sector in 2014. Newest investors include: Lundbeck, Getinge, SABMiller, Solarwinds, Softserve, TeleTech, Arvato. After a few years of intensive work on building an attractive climate for investment in Krakow, there are currently 80 companies engaged in a broad range of services for business, offering employment for about 35,000 people. Employment in this sector has grown almost 50% increase in just 2 years. For comparison, the global average stands at around 11%.
General Advisory/Location Advisory Firm of the Year
Companies that PWC worked with: multinationals, including: Kemira, Amway, Metinvest, Akzo Nobel (BPO), IAG, ALK, Ashland, Fresenius Kabi, Quad Graphics, CEDC. We have also led the projects to design and build solution for PwC’s CEE internal Shared Service Centers. Testimonial: "Throughout 2013 Kemira was executing project of centralisation the various business functions from several locations in Europe towards newly established BSC in Gdansk, Poland. This project was highly complex and of high risk for our company. During our cooperation we have observed and enjoyed strong capabilities in this particular context, meaningful methodology bringing the right structure to our activities and strong knowledgeable people assigned to work with us. It is my firm belief that all of these items mentioned eliminated most of the risks defined, created enormous trust from all key stakeholders and secured successful realisation of the key milestones. As such PwC become a cornerstone of our success." Arkadiusz Rochowczyk, Managing Director & Head Business Service Center EMEA, Kemira Gdansk.
Real Estate Advisory Firm of the Year
Jones Lang Lasalle (JLL)
In Poland, JLL advised on ca 30 transactions, signed by business services centres with foreign capital in 2014. It is also worth noting that in 2013, JLL advised on lease agreements, totaling 85,000 sq m of office space (40% market share), which were signed by business services sector companies, |including BNY Mellon, First Data, IBM, ING Services or Samsung R&D. In the period January 2014 - December 2014, JLL was involved in numerous lease transactions signed by key global companies from the BPO/SSC sector in the CEE region, including in Poland: Credit Suisse (5,000 sq m, Wroclaw), Amazon/Ivona (2,700 sq m, Gdansk), Hitachi Data Systems (2,500 sq m, Kraków), Stream International (2,400 sq m in Lublin and 2,300 in Szczecin), TPG Katowice - subsidiary of Teleperformance Germany (ca. 2,300 sq m, Katowice), Getinge (ca. 2,300 sq m, Kraków), Lundbeck (1,700 sq m, Kraków), or Wipro (ca. 1,200 sq m in Gdansk). In Slovakia: Amazon SSC (989 sq m, Bratislava). In Czech Republic: ExxonMobil (8,650 sq m, Prague), Merck Sharp Dohme (ca. 6,200 sq m, Prague), ADP (ca. 500 sq m, Prague). In Hungary: a leading healthcare company (4,300 sq m, Budapest), global mass media company (2,900 sq m, Budapest), leading software corporation(2,600 sq m, Budapest) or worldwide information technology company (ca 800 sq m, Budapest).
Best Office development for BPO/SSC sectors
Business Garden (Poznań) (Vastint)
LEED Gold certificate for this Poznan-based mega office complex with focus on the SSC/BPO sectors. Vastint is part of the Inter IKEA Property Division, and has been developing property in Poland since 1992. Business Garden Poznan is a modern office centre with a planned area of 80,000 m2. The complex will comprise eight buildings with an interior garden located on a six-hectare plot. The first phase of the project planned to be opened in the beginning of 2015 delivers 42,000 m2 of leasable space. Business Garden Poznań is the largest office park in Poznań. Buildings are distinguished by a high quality fit-out standards. The shape of the building and the floorplates allow for flexible and efficient space planning especially in the open plan arrangement which reflects needs of BPO / SSC sector. In addition to office space, business parks comprise a number of amenities indicated as the most welcome ones by sector’s employees in the conducted surveys.
IT services firm of the year – CEE
Bulpros Consulting (Sofia)
Bulpros is providing the whole spectrum of IT lifecycle services – software development in all core technologies, design and development of web and mobile solutions and applications, IT Infrastructure services with focus on infrastructure consulting for MS technologies and cloud services. To support the operations of the clients’ IT systems Bulpros is providing customer services including help-desk, application and infrastructure technical support, content and data services as well as telesales and telemarketing service. Since 2014 we are also providing Legal Process Outsourcing services. Approximately 330 employees.
IT services firm of the year – Poland
Atos IT Services
Atos SE (Societas Europaea) is a leader in digital services with 2013 pro forma annual revenue of €10 billion and 86,000 employees in 66 countries. Serving a global client base, the Group provides Consulting & Systems Integration services, Managed Services & BPO, Cloud operations, Big Data & Security solutions, as well as transactional services through Worldline, the European leader in the payments and transactional services industry. With its deep technology expertise and industry knowledge, the Group works with clients across different business sectors: Defense, Health, Manufacturing, Media & Utilities, Public Sector, Retail, Telecommunications and Transportation.
Atos is focused on business technology that powers progress and helps organizations to create their firm of the future. The Group is the Worldwide Information Technology Partner for the Olympic & Paralympic Games and is listed on the Euronext Paris market. Atos operates under the brands Atos, Atos Consulting, Atos Worldgrid, Bull, Canopy, and Worldline.
Atos has been operating in Poland since 2000.
Atos in Poland is present in locations: Bydgoszcz, Warszawa, Wrocław, Gdańsk, Łódź and Toruń.
BPO firm of the year – CEE
CPL Integrated Services
Of CPL’s 4,000+ permanent staff,nearly 1,000 are based in Hungary. Key global clients include Google, HP, Microsoft, IBM. CPL Integrated Services offer a full suite of solutions for Recruitment Process Outsourcing (RPO), Contingent Workforce Solutions (CWS), Managed Service Provider (MSP) programs and Consultancy.|Driving strategic flexibility; Cpl Integrated Services enables companies to adapt to changing business conditions through innovative and adaptive workforce strategies.|CPL Integrated Services in Hungary, Ireland, Tunisia and Netherlands provide worldwide multinational companies, with IT support, order processing, fulfillment and administrative services.
Employment at December 2013: 780; at December 2014: 900; projected at December 2015: 1050
BPO firm of the year – Poland
Capita Polska predominately services the British market with key Group Clients including cutting-edge new services via: Capita Company Secretarial Services: provides international clients with all aspects of their company secretarial and governance needs; Capita Investor Relations: manages and delivers tailored investment support to experts. 2014 proved to be a landmark year for Capita Polska with the launch of a contract with Vanquis Bank - the Centre's first contract to provide services to the Polish Market. The first few years of Capita Polska's business life were focused on working with the Capita Group as a whole to explore and develop opportunities to provide the many businesses within the Capita Network with a higher quality of service while also offering significant cost savings.
Most unique services provider – Poland
Its competitive advantage on the market is its ability to mobilize instantly engineering teams. Intitek is taking over engineering projects in its own platform offices or through delegation of its staff. We permanently work out technical specifications, general designs, detailed designs, programming, testing, serial launch as well as further optimization. On a daily basis we help local Managers and Directors of technical departments of large corporations to set up teams in order to get their projects delivered on time. Intitek is a global outsourced services provider in the field of mechanical and IT engineering. Intitek is serving many major corporations from the automotive, industrial vehicles, aerospace and IT sectors.
Most unique services provider – CEE
Loan staff services are the subject of this nomination as most unique services provider. This is our fastest growing business-line in recent years, which is driven by demand from our SSC clients. Process Solutions is an ex-Arthur Andersen Business Process Outsourcing (BPO) Group now operating a dynamic and rapidly expanding independent accounting business in the European region, delivering services to some of the largest corporations in the world.|Through our own offices and together with our partner network we deliver high-quality finance and accounting services for multi-national companies in most countries across Europe. Working in partnership with our multi-national clients, our Group provides them with professional "hands-on" accounting support:Bookkeeping and Tax Compliance, Statutory and International Reporting, Payroll, Shared service centre support, Interim CFO, Chief Accountant and Loan Staff, Business Planning and Modelling, Fast Clean-up in Accounting and Tax.
“New-entrant” SSC of the Year
The GE Healthcare IT&PE (Information Technology and Process Excellence) organization is in the process of establishing and scaling an advanced IT Centre of Excellence (CoE) in Krakow, with projected investment from GE of $50 million til 2019. As part of a global in-sourcing initiative, the organization has identified Krakow as the location with the talent and infrastructure capability to meet its needs. Similar centres already exist in Michigan, USA and Bangalore, India. Over the next two years the centre will grow to over 200 employees, consisting of senior IT professionals with skills and experience in the areas of: Enterprise systems; Commercial and Digital system development; Business Intelligence and Data Science; Project and Program Management, as well as Service and Vendor Management; Cloud Infrastructure and Security.
Shared Services firm of the year – Poland
Cisco Global Services Center
During its first 2,5 years of operation, the center has surpassed expectations both in the ability to attract talent, as well as the quality of the support services delivered and customer satisfaction achieved. As a result, the center's growth has exceeded the original plans: 100% of headcount growth between 2012 and 2013; 2013 and 2014. December 2013 – 260 employees; December 2014 – 515 employees; December 2015 – Cisco is planning to double the number of employees in Krakow over next 2 years.
Shared Services firm of the year – CEE
Barclays Technology Center Lithuania
Nearly 1500 smart employees in Vilnius are an integral part of Barclays' global network, operating this globally recognized center of excellence (CoE) for both Java and IOS development, as well as for project management. 40 – 60% reduction of running costs over 2010 -2014 for work transferred to BTCL from higher cost locations. Many of Barclays' global teams are now led from BTCL-Vilnius. The rapid growth of the site over the past 5 years is a testament to the depth of skills and value to the wider Barclays' organization. It is now the largest of Barclays Technology Centers in Eastern Europe and it continues to expand the services offered – 2014 saw the first non-IT function, HR Operations, being added. Barclays Technology Center Lithuania is one of Barclays’ global strategic service centers. Employment: December 2013 - 1000; at December 2014 - 1350; projected at December 2015: 1700.