The Forum | CEE Shared Services And Outsourcing Awards 
31 January 2019
Hotel Intercontinental, Warsaw

HR in SSC Forum

2nd annual
“HR in SSC Forum”

31st January, 2018

The 2nd annual "HR in SSCs Forum" is 100% focused on decision-makers in the HR departments of SSCs (Directors, Managers, Recruiters, senior staff). We have more than 16 top Panelists from HR divisions of SSCs. Our Forum is a platform for exchanging experiences, education and integration - specifically tailored to the unique demands of large Business Services (SSC, BPO, ITO, CoE) companies in Poland and the CEE region.

  • 8:00
    Coffees and Registration
  • 9:15 - 9:30
    Keynote Opening: The Future of Work: Andrzej Borczyk, HR Director, Grupa Zywiec S.A.

    • Andrzej Borczyk, HR Director, Grupa Zywiec S.A.
  • 9:30 - 10:15
    Panel: 27 Ideas for integrating and onboarding new staff.


    • 1) Groupon HR SSC,
      HR Director, Katarzyna Tomczyk

    • 2) Frista Retail Business Center sp. z o.o.
      Szymon Stadnik,
      Director of Business Service Center

  • 10:15 - 10:30
    Salary Survey and fresh research on CompensationTrends
    Grafton Recruitment
  • 10:30 - 11:00
    Coffees and Fruits.
  • 11:00 – 11:40
    Panel: Employer Branding:

    Ideas and examples, tactics and trends.


    • 1) Andrius Francas, Partner, Alliance for Recruitment (Lithuania) 
    • 2) Máté Fazekas, Head of Employer Branding, Regional Operations Centre, Europe, BT Global Services (Hungary)
    • 3) Magdalena Gilert, Interim Talent Resourcing Manager, CBRE Corporate Outsourcing
  • 11:40 – 12:50
    6 Break-out sessions on bespoke Topics
    (in 2 Separate Break-out Rooms)
  • Stage I:
    11:40 - 12:00

    Why You Need to Look Beyond the Furniture – Organizational Fitness, the Work Environment’s role in mastering adaptability - Gábor Paukovics, Strategic Project Manager, CEE Region, Kinnarps

    • Gábor Paukovics, Strategic Project Manager, CEE Region, Kinnarps
    12:05 - 12:25

    Employment contracts: Reducing the Risk of Wrongful Termination - Paulina Przewoźnik, Employment and Dispute Resolution, Wolf Theiss law firm

    12:30 - 12:50

    The Changing Face of Benefits

    Stage II:
    11:40 - 12:00

    GBS Qualification: UpTraining your SSC staff - ACCA

    12:05 - 12:25

    Adding Pension Plans to your Employee Benefits Package (How HR departments should get prepared for expected legal regulations) - ESALIENS

    12:30 - 12:50
    "Swipe Right: Candidate Technology Preferences in the Job Search", Manpower Group Solutions - Victoria Bombas

  • 12:50 - 13:45
    Networking Luncheon
  • 13:45 – 14:30
    Disruptive Tools for Recruitment and Employer Branding


    • 1) A special/unique digital recruitment approach, SSC Heroes Hungary and Poland, Zsolt Kelliar and Peter Balazsik
    • 2) Aggregation Tools to accelerate Recruitment,,
      Mikolaj Tarnawski

  • 14:30 – 15:15
    Panel: 19 ideas to reduce turnover/rotation and to build loyalty.
    • 1) BP Hungary, Boglárka Kőszegi,
      Regional HR Director GBS Europe and Africa (Hungary)

    • 2) Aleksandra Ossowska-Owczarczyk,
      Head of HR in Roche Global IT Solutions

  • 15:15 - 16:00
    Coffees & Chocolates and Networking and Close of “HR in SSC” Conference

Media Partners

CEE Shared Services And Outsourcing Awards 2019

Location: Hotel Intercontinental Warsaw, Poland
Date: 1st February, 2019
Time: 18:30-24:00
Attendees: 320+
Dress Code: Black Tie (formal attire)

Management of Shared Services centres and BPO/ITO centres receive 15% discount off single ticket prices for both Gala and Forum.

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