VENUE: InPerson in Wroclaw (Concordia); online via Hopin

While 80% of guests will attend via the robust and highly-interactive Hopin, a small number of VIP Guests will attend InPerson at the new, open-air Concordia in Wroclaw.


“As a winner I must say that the award created a lot of value for us as a company, as a country and also this recognition was extremely important and appreciated by all our employees. “ “All was on a high note: professional set up, good atmosphere, good networking and of course a lot of good insights about our sector in CEE region. It was the best industry event I attended in the past 10 years “ “Overall – great experience, tremendous gala, fabulous participants.“ “The Summit was really useful with very interesting content. “ “Very high-profile, very open for discussions and exchange of experiences, opinions, etc. with numerous colleagues from the industry.” “Great event. Very well run. The program on RPA was really relevant and well structured.”


For global firms with operations in western Europe or North America, the 2-day Summit & Awards Gala is a very efficient way to meet key decision makers in CEE’s Shared Services and BPO eco-system. Despite more than 700 global corporations already operating shared services or outsourcing centers in CEE, the sector continues to attract investment from world-class firms. Yet the decisions to be made are manifold: location, subsidies/grants, staffing, accounting, tax, and legal issues. Who to work with – and who not to work with. In addition to officials from more than 15 cities across central Europe, our guests are a font of knowledge about the sector – and can answer key questions, and connect you to the right people within the shared services sectors. Awards Gala and Summit attendees will include more than 200 top executives from currently-operating business services centers in CEE. In addition to the one day Summit and Awards Gala, many executives will arrive at least one day in advance for additional meetings, including our annual „CEE Process Automation Workshop” and our newest Workshop „Applying AI Solutions to your BSC” . Both events take place 14 April 2021. The evening Awards will begin with cocktail reception and networking, followed by the sit-down Dinner and Awards Gala. Hybrid via Hopin: For those guests who prefer to attend online only, our Hopin option is wonderful. InPerson: InPerson attendance is strictly limited. While during an “average” year, we would have c. 350 people at the Awards Gala, in the year 2021, we are limiting our in-person attendance to 99. Consequently, we are also restricting Tickets to SSC Directors only. Venue: safe, open-air, and elegant. To be announced 28 February. 18:15-19:00 CEE Business Services Awards Ceremony 2021 Opening VIP cocktails 19:00-22:30 VIP Cocktails, Networking, Three-course dinner, and Wine-Tasting. Location: Concordia, Wroclaw.


Attendance Prices (euro):
  • CEE Process Automation Workshop (14 April): €480
    • Corporate Package of 2 Tickets: €580
    • Corporate Package of 5 Tickets: €680
  • CEE BSC Summit (15 April): €480
    • Corporate Package of 2 Tickets: €680
    • Corporate Package of 5 Tickets: €1380
  • Both Days (14th and 15th April):  €880
    • Corporate Package of 2 Tickets: €1380
    • Corporate Package of 5 Tickets: €2880
  • Awards Ceremony only – CEE Business Services Awards – Online (15 April): €290
    • Corporate Package of 2 Tickets: €390
    • Corporate Package of 5 Tickets: €690
  • Summit and Awards- Online only (15 April): €590
    • Corporate Package of 2 Tickets: €990
    • Corporate Package of 5 Tickets: €2450
  • Full Event (Both Summit Days and Awards Online- (15 April): €990
    • Corporate Package of 2 Tickets: €1780
    • Corporate Package of 5 Tickets: €3950


  • Cancellation Policy: In case of cancellation of your reservation before 31st March, we will refund 50%; cancellations after 31st March are non-refundable.



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Firms attending 2020 included:

Alliance for Recruitment 3M 3M GSC Poland Academic Work ACCA ACCEE  Adaptive Solutions & Advisory allnex AmCham Slovakia Aon Arrow Servcies ARVAL SLOVAKIA Arval-BNP Paribas SSC ASPIRE ATEA SSC Latvia Automation Innology Avis Budget Group Business Support Center BARR Bydgoszcz Blackstones BULPROS CIMA CircleK Europe Citco Vilnius Citi Cognizant Colliers ConnectionsConsult Coty Credit Suisse Curium Pharma (Prague) Cushman & Wakefield Polska CzechInvest Danske Bank Lithuania Deloitte Dentons Deutsche Post DHL Deutsche Telecom Services Europe Slovakia DFCG (France) Diageo Business Services Digital Startup Digital Teammates DSV EDC Debrecen Ltd. Employer Branding Institute Enea Centrum EPAM Systems Poland Euroclear Bank EuropaProperty Evry Latvia ExxonMobil EY Ford (Hungary) FRISTA Fujitsu Goodyear Groupon GTAI HCL HRO Digital HSBC Service Delivery (Polska) Huawei Hungarian Investment Promotion Agency Hungarian Outsourcing Association Hypercare/Waywer IAG IBA Group Impact Advisory Infosys ING Bank Institute of Directors Intermedia Intertrust Invest Lithuania Jetro JLL JLL Business Services Kemira Gdansk Klaipėda ID Knowledge Pyramid Kft KPMG Tanácsadó Kft. Latvia Investment Agency/LIAA Let’s Manage IT Location Perspectives Lviv City Council Macgregor Malecki Executive Search MARS Mazars McKesson Business Services Lithuania Michael Page International Moldova Moody’s Shared Services MSC Shared Service Center Riga MSD MSD EMEA Business Services Center Nasdaq NBC Nissan (Hungary) NorNickel OMV Austria Opole City Town Hall OpsTalent Orange Polska Panattoni Development Europe Parker Hannifin Pearson UK PKP ENERGETYKA CUW PPG PwC (Financial Crime Unit) Randstad SourceRight EMEA Rimilia Sanofi SARIO Schaeffler Global Services Europe Schneider Electric SEB Global Services Signify Sii Slovak Investment Agency (SARIO) Soitron Squire Patton Boggs State Street Stefanini Symmetrical Talentuno Tbilisi City Hall TCS The Hackett Group ThomsonReuters Tieto Tilde SIA Transparent Transparent Solutions Ukraine Invest UNICEF GSSC UNUM Valeo Velux Vodafone Western Union Processing Lithuania Winshuttle Wolves Summit World Courier Zoetis

Firms attending 2019 included

3M Global Service Center Poland ABB ABInBev Accenture Adaptive SAG AGCO Hungary Ltd. Alaris (Kodak) Alliance for Recruitment allnex Latvia AmCham Slovakia AmerSports AON ARC-Consulting Arrow Services ASPIRE ATEA Global Services Riga ATOS AVIS BUDGET GROUP BSC KFT AVON Avvaneo Bazaarvoice BNP Paribas Securities Services BNY Mellon Lithuania BP Bulgarian Outsourcing Association Business Link Bydgoscz (BARR) Capgemini CBRE CIMA Circle K Business Centre Riga Cisco Systems Citibank Europe Plc City of Lviv Cognizant Technology Solutions Cognizant Technology Solutions Hungary Competence Call Center Conduent Connectis Coty CPL Jobs Credit Suisse Cushman & Wakefield Polska CzechInvest Danske Bank Deloitte Dentons Business Services EMEA DFCG DFDS Digital StartUp Digital Teammates Digital Workforce DNB ASA Latvijas filiale DNB Bank ASA Latvia Eaton Enterprises (Hungary) Electrolux AB EPAM Systems, Inc. EVRY Latvia ExxonMobil BSC Hungary FRISTA Fujitsu Gartner German Trade and Invest Go Vilnius GSK Services GTAI Hays Henkel Slovensko HIPA Hitachi Vantara HL Tech HOA HR Factory HSBC Service Delivery (Polska) Iasi, City of Ideal Standard If P&C Insurance Latvia Impact Advisory/Dentons ING Bank Invest Pomerania InnovationDistrict – Lviv Intetics Inc. Invest Lithuania IT Services Hungary JETRO JLL JLL Business Services Kinnarps KLM KMD Krakow Univ Latvia/LIAA Lodz Lublin, City of Luxoft Lviv Investment Office Magnetic Latvia Malecki Recruitment Mazars Michael Page Moldova MoneyGram Poland Moneygram. Morgan Stanley Hungary Analytics MSC Shared Service Center Riga Nasdaq National Instruments NKT Lithuania NLMK Nokia Orange Polska Outokumpu Stainless Page Executive PAIH PKP Energetyka Poznan City Hall PricewaterhouseCoppers Service Delivery Center PWC PWC Advisory PwC SDC Katowice   PwC SDC Lviv RBS Riga City Council Saint Gobain SARIO Schaeffler SEB AB Vilnius Branch Sii Skanska Softserve Soitron Stefanini Swiss Re Symphony TCS TechMahindra Tele2 Shared Service Center Riga Telia Torus Transparent UiPath UkraineInvest Univ Krakow Verita HR Polska Western Union Processing Lithuania Whirlpool Company Polska Winshuttle Wolf Theiss

Distinguishing Top Companies and Executive Leadership in CEE's Business Services Sectors