“CEE Intelligent Automation Workshops”

14 April, 2021 (11:00 – 16:00)
Hybrid: Online via Hopin; InPerson in Wroclaw.

The annual “CEE Intelligent Automation Workshop” dives deep into the subject of Process Automation, with case-studies, examples, and practical advice about how to identify processes that are ripe for automation, applying AI to Process Automation, how to execute and deliver a Process Automation project and strategy inside your BSC. The workshop is 100% focused on Process-Automation teams inside BSCs in CEE.

Join us for Case-Study presentations and “lessons learned” from those who have already implemented Automation projects, hear from vendors offering different solutions to various processes, and benefit from a day of practical, actionable next-steps in the Process Automation process.

Throughout the day, several Process Automation vendors and implementation advisors will present examples.

Tickets can be Reserved here: While Single tickets cost 480 euro, we strongly encourage several Process Automation team members to attend; consequently, 2 tickets package is 580euro; and 5-tickets package is only 680euro.

10:30 - 11:00

Coffees, Registration, and Reviewing Videos of Process-Automation Showcases.

11:00 - 11:10

Welcome and Overview of the Day. Introduction of VIP Moderator of "CEE Intelligent Automation" Workshops Day. Teasers of 5 afternoon Workshops.

11:10 - 11:40

Keynote Speaker: Gintautas Jonutis, Director, Global Head of Robotics & Intelligent Automation, Western Union.

Gintautas Jonutis

11:45 - 12:45

Nominations Showcases: Top Short-Listed Process Automation projects for CEE BSC Awards. (Avis Budget Group, Cognizant Technology Solutions, Norian Accounting, PWC SDC).


Armand Angeli, Chairman, RPA/IA Committee, DFCG.

DFCG (French CFO NetWork)


Norian Accounting (Gediminas Bakas)

PWC Service Delivery Center (Andrzej Paschek)

Cognizant (Rytis Damalakas)

12:45 - 13:15

Lunch Break, and 1-on-1 Video Meetings.

13:15 - 14:10

Roundtable I: How to drive adaptation of Artificial Intelligence and CI technologies to achieve business gains across multiple industry verticals.

Raja Subramanian, Head (Europe) - Intelligent Automation & AI, TCS

Manav Sadana, Global Head - Sales & Market Development, Cognitive Business Operations at Tata Consultancy Services

14:15 - 15:10

Roundtable II: How intelligent can your robot be? Crossing technology boundaries (when RPA meets AI): How cognitive RPA can be applied to SSCs. Examples of IA.


Przemysław Lewicki – Head Operational Digital Transformation Tribe - ING Bank Śląski

Jacek Tochowicz – Product Area Lead Operational Digital Transformation Tribe – ING Bank Śląski

Łukasz Ratman – IT Area Lead of ING Tech

15:15 – 15:45

Nominations Showcases: Top Short-Listed Process Automation projects for CEE BSC Awards (Agco Hungary, Levente Illes)

Agco Hungary, Levente Illes

15:45 - 16:30

Roundtable IV: 5 Examples of Machine Learning/AI applied to SSCs.


Moderated by Armand Angeli, Chairman, RPA/IA Committee, DFCG.

16:30 - 16:45

Closing Comments and 1-on-1 video meetings.

Stage I:
Stage II:


Distinguishing Top Companies and Executive Leadership in CEE's Business Services Sectors