2nd annual “CEE RPA/Process Automation Workshop”

29 January, 2020

The 2nd annual “CEE RPA/Process Automation Workshop” dives deep into the subject of Business Process Automation, with case-studies, examples, and practical advice about how to get started, how to identify processes that are ripe for automation, and how to execute and deliver a Process Automation project and strategy inside your SSC. The workshop is 100% focused on RPA teams inside SSCs in CEE.

Join us for Case-Study presentations and “lessons learned” from those who have already implemented Automation projects, hear from vendors offering different solutions to various processes, and benefit from a day of practical, actionable next-steps in the Process Automation process.

Throughout the day, several RPA vendors and implementation advisors will present examples at their stands.

Tickets can be Reserved here:http://ceeoutsourcingawards.com/attendence/  – Single tickets 580 euro; additional tickets from the same company are at 20% discount.

8:00 - 9:00

Coffees and Registration

9:10 - 9:30

Keynote Speaker: How far can Business Services Automation go? A look forward 3-4 years

Ian Barkin, Co-Founder & Chief Strategy Officer, Symphony Ventures

9:30 - 10:00

Intelligent Process Automation 1.0. Identifying select processes to automate. How end-users can build an RPA strategy, start implementation, and achieve quick ROI.


Erhan OK, Global Practice Leader - Automation & Technology, ABB

10:00 - 10:30

Digital Value Creation: How 3 companies automated select processes within Shared Services. Case studies of successes, minor set-backs, and how to ensure it all works well.


Gintautas Jonutis, Director, BPM & Automation, Western Union

Piotr Zalewski, Data Science, RBS (“Complaints Handling” and Machine Learning)

Electrolux (Krakow): RPA project in F&A, Olga Szlachta Digital Project & Change Manager

10:30 - 11:00

Coffees, Fruits, and Networking

11:00 - 11:25

CaseStudies: Automation First: Top Use Cases of RPA in Shared Services Centres. UiPath.


Stewart Oldroyd, Account Director, CEE

Larisa Saulescu, Functional Architect

11:30 – 12:20

Break-Out Sessions in 2 separate rooms. 4 CaseStudies of process-automation case-studies. Insights into their challenges, implementation, and staff development/training.


Digital Teammates

SPIN Process Improvement Network


Stage I:
11:30 - 11:50

Case Study 1: The RPA Journey: Just show me how to get started!

Ewelina Stanisz, Process Automation & Change Manager, Amersports

11:55 - 12:20

Case Study 2 by Digital Workforce: Intelligent automation – gaining competitive advantage through RPA and beyond. Our intelligent digital workers have automated over 800 knowledge work processes in large organizations across multiple industries.

Jari Annala, Digital (R)evolutionist, Senior Strategy Advisor

Kinga Chelińska Barańska, Country Manager

Stage II:
11:30 - 11:50

Digital Teammates: How to hire robots for your office.

Mariusz Pultyn, CTO

11:55 - 12:20

RPA for SAP – From tools to end-to-end solutions. How Nokia GBS embedded RPA in SAP to build their own ‘Digital Office’, so that internal customers can complete tasks and transactions.

Zoltán Dobszai, Nokia R2R Development Manager

Gergo Molnar, Nokia Service Excellence Manager

12:30 - 14:00

Luncheon, VIP Networking, and demo's of Process-Automation Solutions from 4 Vendors


Distinguishing Top Companies and Executive Leadership in CEE's Business Services Sectors