3rd annual
30thJanuary, 2019
The 3rd annual “HR in SSCs Forum” was focused on decision-makers in the HR departments of SSCs (Directors, Managers, Recruiters, senior staff). We had more than 16 top Panelists from HR divisions of SSCs. Our Forum is a platform for exchanging experiences, education and integration – specifically tailored to the unique demands of large Business Services (SSC, BPO, ITO, CoE) companies in Poland and the CEE region.


Coffees and Registration

9:10 - 10:00

Keynote Opening: “The Law of Attraction” - what top SSCs are doing to attract top talent to take a look at their firm first. A strategic approach to employer branding, from pre-selection and across the employment lifecycle. How best-practices focused on employee engagement strategies, training and development innovation, and attrition leads to top operating performance.

Karol Bukala,Head of HR Poland, RBS

Dariusz Pastula, HR Director and Board Member. AON

Joanna Winkowska, Operations Manager, GSK

10:00 - 10:30

Presentations of 3 Employer Branding Nominations from CEE Shared Services Awards


Citi: High School Technology Attraction, led by Women in Technology Network in Citi

Operation Fujitsu: KATE (KAT-Katowice, E-expansion).

Luxoft – Brazil Hiring Drive.

10:30 - 11:00:15 - 10:30

Coffees and Fruits.

11:00 - 11:40

HR Innovations: Ideas and innovations that can ignite your Talent Acquisition, through boosting Employee Engagement and University alliances.

The Future of Global Business Services: Joint initiative of ASPIRE and the Kraków University of Economics. . dr Krzysztof Głuc, Director, Małopolska School of Public Administration, Krakow University of Economics; and Marta Adamek-Trzaskalska, AON Service

BNP Paribas Securities Services. Project: Bachelor in Finance & Accounting, partnership with Kozminski University. Jaroslaw Kokoszka, Head of Fund Administration

11:40 – 12:50

6 Break-out sessions on bespoke Topics (in 2 Separate Break-out Rooms)

Stage I:
11:40 - 12:00

New delivery strategies for end-to-end Hire-to-Retire processes including Payroll.

Dietmar Kalkbrenner, Tata Consultancy Services

12:05 - 12:25

Future of Finance research - Emerging findings


12:30 - 12:50

How to use legal tools to attract the best employees.

Wolf Theiss, Paulina Przewoznik

Stage II:
11:40 - 12:00

Building a multi-cultural team within your SSC.

Joanna Romańczuk, Head of Revenue Operations & GBC, Moneygram

12:05 - 12:25

Tech Talent Attraction – Top 10 mistakes done by Hiring managers (insights from the Baltic market)

Alliance for Recruitment, Andrius Francas

12:30 - 12:50

Disruptive Business Models in the Recruitment Sector: A pre-launch Teaser of Talentuno

Zsolt Kelliár and Péter Balázsik, Co-Founders

12:50 - 14:15

Networking Luncheon. Video Interviews of top HR Directors. Networking and Close of “HR in SSC” Forum.


Distinguishing Top Companies and Executive Leadership in CEE's Business Services Sectors